Privacy Policy — How Lucky 102 Protects Your Data

This Privacy Policy applies to all users of the Lucky 102 platform at lucky102.app, including anyone who browses the site, creates an account, makes a deposit, places a bet, plays a casino game or contacts our support team. It explains in plain terms what personal data we collect about you, how we use it, with whom we may share it and what your rights are.

Lucky 102 is the data controller for the personal information you provide to us. As a data controller, we are responsible for deciding the purposes and means by which your personal data is processed. We take that responsibility seriously and have implemented appropriate technical and organisational measures to keep your data secure at every stage of processing.

This policy should be read together with the Terms and Conditions, which govern your use of the Lucky 102 platform more broadly. By registering for an account or using any part of the Lucky 102 platform, you acknowledge that you have read and understood this Privacy Policy.

Lucky 102 collects personal data through several channels — primarily when you register an account, complete identity verification, make a deposit or withdrawal, place a bet or contact our support team. The categories of data we collect include:

We may also collect data about you indirectly — for example, if a third-party payment processor confirms a transaction, or if fraud detection systems flag activity on your account that requires investigation. In all cases, the data collected is limited to what is genuinely necessary for the stated purpose.

Lucky 102 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

• Account management: To create and maintain your Lucky 102 account, process your login and keep your account secure with appropriate authentication measures.
• Identity verification (KYC): To verify your identity and age as required before enabling deposits, withdrawals and full platform access. This is a standard obligation for gaming platforms.
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods in PKR.
• Fraud prevention and security: To detect and prevent fraudulent transactions, money laundering, multi-accounting and other prohibited activities. Technical data such as IP addresses and device fingerprints are used in this context.
• Customer support: To respond to your queries, resolve disputes and process complaints. Support communications are retained for quality assurance and dispute resolution purposes.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to apply self-exclusion, deposit limits or other responsible gaming tools where requested or where warranted.
• Platform improvement: To analyse how players use Lucky 102, identify popular features, fix technical issues and develop new products and services. Usage data is aggregated and anonymised where possible for this purpose.
• Marketing communications: To send you promotional offers, bonus notifications and platform updates — but only where you have given your consent to receive such communications. You can opt out at any time.
• Legal compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements related to financial transactions.

Where we rely on your consent to send marketing communications, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

Lucky 102 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance: Processing necessary to provide the services you have signed up for — including account management, payment processing and game access — is carried out on the basis that it is necessary to perform our contract with you.
• Legitimate interests: Fraud prevention, security monitoring, platform analytics and responsible gaming monitoring are carried out on the basis of our legitimate interests in maintaining a safe, fair and functional platform. These interests do not override your fundamental privacy rights.
• Legal obligation: Certain data processing — particularly in relation to financial transaction records and identity verification — is carried out to comply with legal obligations applicable to operating a financial services or gaming platform.
• Consent: Marketing communications and the use of non-essential cookies are carried out only where you have given us your clear consent. You may withdraw this consent at any time without affecting your account or access to the platform.

Lucky 102 does not sell, rent or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or Bank Transfer, the relevant payment processor receives the transaction details necessary to complete the payment. These processors handle your data under their own privacy policies and applicable financial services regulations.
• Identity verification providers: During KYC verification, your identity documents may be processed by a third-party verification service provider. These providers are contractually bound to process your data only for the purpose of identity verification and to maintain appropriate security standards.
• Game software providers: Certain game providers who supply games available on Lucky 102 may receive technical session data (such as a player session token) as part of the game launch process. This data does not include your personal identity details.
• Fraud prevention and security services: Anonymised or pseudonymised technical data may be shared with fraud detection and security service providers to identify and prevent abusive activity on the platform.
• Legal and regulatory authorities: Lucky 102 may disclose personal data to law enforcement, regulatory bodies or other competent authorities where required by law, court order or other legal process.
• Business transfers: In the event of a merger, acquisition or sale of the Lucky 102 platform or any part of it, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

Lucky 102 uses cookies and similar technologies (such as local storage and session storage) on our platform. Cookies are small text files placed on your device when you visit a website. They serve a range of purposes — from keeping you logged in to helping us understand how the platform is being used.

The cookies used by Lucky 102 fall into the following categories:

• Strictly necessary cookies: These are essential for the platform to function and cannot be disabled. They include session cookies that keep you logged into your account and security cookies that help protect against fraud and cross-site request forgery.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so you do not have to set them every time you visit. They improve your overall experience on the platform.
• Analytics cookies: These collect anonymised data about how players navigate the platform — which pages are most visited, how long sessions last, which features are most used. This helps us improve Lucky 102 over time.
• Marketing cookies: Where you have consented, these cookies help us show you relevant promotional offers and measure the effectiveness of our marketing. You can opt out of marketing cookies at any time.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the Lucky 102 platform — for example, you may need to log in again more frequently if session cookies are disabled.

Lucky 102 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

• Active accounts: While your Lucky 102 account is active, we retain all personal data associated with it to provide the platform services.
• Closed accounts: After an account is closed — whether at your request or by Lucky 102 — we typically retain core account data (identity information, transaction history) for a period of up to five years from the date of closure. This retention is necessary for anti-money-laundering compliance, dispute resolution and legal record-keeping.
• Financial transaction records: Records of deposits, withdrawals and betting transactions are retained for the period required by applicable financial regulations.
• Support communications: Live chat transcripts and support tickets are retained for up to two years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing data: If you have opted in to marketing communications, we retain your contact details for this purpose until you opt out or request deletion.

When data is no longer required and no legal obligation requires its continued retention, Lucky 102 securely deletes or anonymises it so that it can no longer be associated with you as an individual.

As a Lucky 102 player, you have the following rights in relation to your personal data. These rights can be exercised by contacting the Lucky 102 support team:

• Right of access: You have the right to request a copy of the personal data that Lucky 102 holds about you. We will provide this in a clear, structured format within a reasonable timeframe.
• Right to rectification: If any of your personal data held by Lucky 102 is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as your mobile number, you can update these directly in your account settings.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that this right is subject to our legal obligations to retain certain records.
• Right to restrict processing: In certain circumstances, you can ask Lucky 102 to restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contract performance, you can request a copy of your data in a machine-readable format for transfer to another service provider.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including profiling for fraud prevention. We will consider your objection and cease processing unless we have compelling legitimate grounds to continue.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting your account status.

Lucky 102 takes the security of your personal data seriously. We have implemented technical and organisational security measures designed to protect your information against unauthorised access, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Lucky 102 platform
• Encryption of sensitive data at rest, including payment details and identity documents
• Access controls ensuring that only authorised staff with a genuine need can access personal data
• Regular security assessments and platform vulnerability testing
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access
• Monitoring systems designed to detect unusual account activity and flag potential security incidents

While Lucky 102 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You can help keep your account secure by using a strong, unique password, enabling two-factor authentication where available and never sharing your login credentials with anyone.

In the event of a data security incident that is likely to result in a risk to your rights and freedoms, Lucky 102 will notify affected players without undue delay and take all reasonable steps to contain the incident and prevent further exposure.

Lucky 102 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age declaration, and identity verification is used to confirm that players meet the minimum age requirement before full account access is granted.

If Lucky 102 becomes aware that personal data has been collected from a person under the age of 18, that account will be suspended immediately and all associated data will be deleted promptly. If you believe that a minor has registered an account at Lucky 102, please contact our support team immediately so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to restrict access to online gambling platforms on devices used by minors. The Lucky 102 support team can provide guidance on available tools upon request.

Lucky 102 may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or changes in applicable law. When we make updates, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how we process your personal data, we will make reasonable efforts to notify registered players via their registered mobile number or email address. For minor updates — such as clarifications of existing practices — we will simply update the policy on this page.

We recommend reviewing this Privacy Policy periodically to stay informed about how Lucky 102 handles your personal data. Your continued use of the platform after any update constitutes your acknowledgement of the revised policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Lucky 102 handles your personal information, please get in touch with the support team. We take all privacy queries seriously and aim to respond promptly.

• Support is available 24 hours a day, seven days a week
• Have your registered mobile number or account ID ready when contacting us about a data rights request
• For erasure or portability requests, we may need to verify your identity before processing the request
• Email contact: [email protected] (displayed for reference only — not a clickable link)

For general questions about your account, deposits, withdrawals or platform features, you can also visit the FAQ page. For information about how Lucky 102 supports responsible gaming, visit the Responsible Gaming page.